Our Privacy Policy

PRIVACY POLICY

Dynex Performance AB, a Swedish limited company (Reg. no. 5592489693), with address Bredbandet 1, 393 52 Kalmar, Sweden and/or its Australian distributor Dynex Performance Pty Ltd (ABN 685 994 469) “we, us, our” or collectively “Dynex” acknowledges and respects the privacy of its customers and third parties with whom it interacts. Dynex is committed to managing personal information in accordance with the Australian Privacy Principles (APP), under the Privacy Act 1988 (Cth), as well as other applicable privacy laws in Australia.

This Privacy Policy (the Policy) explains how we collect, use, disclose, retain and manage your personal information in the course of our business, including collection via your enquiry, by using our Services or engagement with our website.. This Policy also applies to all personal information collected by Dynex but in particular for clients, client representatives, client employees, agents and/or business affiliates and guests of customers within Australia.

Dynex may also collect personal information about other individuals, such as members of the public who participate in events we are involved with; individual service providers and contractors to Dynex, or other individuals who interact with Dynex on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us, though a general list of information is shown below.

The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.

You are not obligated to provide your information to us, however if you do not or if information provided is inaccurate then we may be limited in our ability to provide our full range of goods and/or services.

Consent

By engaging our Services and/or using our website, our social media pages and/or any business Google/third party listings you agree and consent to us, our agents, contractors, authorised employees and any related party to collect, hold, use, disclose and manage your personal information in accordance with this Policy, the law and for the purposes contemplated herein.

Ways we Collect Information

We can collect your personal information in the following ways:

(a) Interaction with our services or website, including completion of any contact us or consent form or registering for any email marketing or other social media/messaging services;
(b) Interaction with any of our advertisements on third party sites;

(c) Interaction with our social media pages and/or profiles;
(d) Participation in a survey or other market research activities;

(e) Submission of any feedback, expression of interest, or query via our website, email and/or social media pages;
(f) Provision of your information to us either in person, via phone, email, fax, post or any other means.

We will specifically ask for your confirmation and agreement to particular activities, such as the receipt of any newsletters or marketing materials, from which you may opt out of at any time by clicking the unsubscribe button provided or writing to us at info@dynexperformance.com.au

Passive Information Collection

Each time you visit our website please note that our server and/or data storage providers may passively collect information from you, using cookies, tags, web beacons and navigational data collection information i.e. log files, server logs, clickstream, chat logs, call recordings, usage data, device data and more. This includes the type of browser you use, the system you are using, data on your interaction with advertisements and/or links, the address of the website visited immediately prior and after ours, the date and time of your visit to our website and your Internet Protocol (IP) address.

This information is collected for statistical and marketing purposes and to help us improve the services that we provide.

What personal information we collect and why

We can collect personal information, being information or opinion that is identifiable to an individual as is reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services. The types of personal information we may collect include but are not limited to:

(a) Contact and identification information i.e. your name, email address, telephone number and address ;
(b) Corporate registration information i.e. ABN/ACN (if applicable);
(c) Key personnel contact details, including names, emails and phone numbers
(d) Payment details i.e. credit card/Paypal/bank information;
(e) gender or gender preference;
(f) date of birth;
(g) location data;
(h) Occupation and/or job title;
(i) Social media profiles; or
(j) Social media handles .

This information is collected in the course of Dynex providing you with information and/or services which relate to and/or represent our business and/or the scope of the services sought. This information is also collected for the purposes of:

– enhancing customer safety and security;
– provide customer support;
– conduct research and
– communicate with clients;
– for marketing and advertising of our services
– to send non-marketing communications; and/or
– in connection with any legal proceedings

Use of Information

We will collect information where it is needed to:

(a) provide you with the services or information relating to our services;
(b) charge or process payment of fees for services;
(c) ensure client satisfaction and safety;
(d) ensure legal compliance when we provide our services;
(e) to provide support and improve our service to you;
(f) organise an event that is hosted or sponsored by Dynex;
(g) You apply for a job or seek the services of Dynex;
(h) General administration;
(i) planning, managing, monitoring and evaluating of our services;
(j) statistical analysis and reporting;
(k) training staff, contractors and other workers;
(l) risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
(m) responding to enquiries and complaints regarding our services;
(n) obtaining advice from consultants and other professional advisers; or
(o) responding to legal orders and obligations.

In relation to the use of personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you, If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, Dynex may still contact you in relation to its ongoing business relationship with you.

Use of your personal information will otherwise depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to other service providers where this is relevant to our services or shared with related corporate entities, including overseas.

Disclosure of Information

We may share your personal information with other persons, as requested by the client, third parties, emergency services, insurance companies, payment processing facilities, external customer support teams and other partners to facilitate our operations.

We will not share personal information with others unless we obtain your consent to do so, or the information is required to be shared for legal reasons.

Otherwise, we will collect, use and hold your information as is reasonably necessary and as outlined within this Privacy Policy.

Security and Retention

Personal Information is stored and held electronically via cloud based storage . We will take reasonable steps to store and hold information in a secure and restricted manner and to protect information..

We cannot guarantee that all data shared will be 100% secure or safe from attack and we therefore ask that you ensure to protect your information and notify us as soon as possible if you become aware of any security breaches.

Information may be stored for up to 7 years, particularly if related to tax, an active claim insurance or legal claim against or involving Dynex.
We will take reasonable steps to destroy and/or permanently de-identify any information that is no longer required.

Clients have the right, at all times, to amend the access by Dynex to the personal information via written request to us at info@dynexperformance.com.au

Accessing your Information

You have the right to access or correct any personal information that we hold about you. You may request us at any time to correct or provide access to this personal information. You may also at any time request that we delete your information. Any such request should be made by email to info@dynexperformance.com.au . We are permitted by the Privacy Act to deny a request for access to information or limit the access we provide and will let you know if a request is to be denied.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information

Policy Updates

We reserve the right to make changes and/or updates to this Policy, which will be shown on our website https://dynexperformance.com.au/ All information retained following a change to this Policy will be governed by the terms of the amended Policy document.

Protecting your Information

We are committed to keeping secure your personal information and take all reasonable precautions to protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure.

Our website or social media pages may contain links to third party websites and whilst such links are provided for your convenience you should be aware that the information handling practices of these linked websites may not be the same as ours. We do not assume any responsibility for the privacy or security practices of other websites that may be access through our website.

Prior to using the application or posting to the website or any other electronic means of communication, including social media, please consider our Terms and Conditions, in conjunction with this Privacy Policy. All information that you post may also be accessible to anyone with access to the internet and any information you include may be read, collected and used by others.

Contact

If you have any questions or concerns relating to this Policy please contact us by email at info@dynexperformance.com.au

Our privacy officer will attend to responding to your query or concern as soon as possible and advise of steps taken to resolve the matter.

Dynex Performance AB – 559248-9693
info@dynexperformance.com.au 
+61 483 946 890